Privacy Policy

1. Who we are

The Site at gambivaonline.co.uk is operated by Gambiva. This policy applies to personal data we handle when you visit the Site, register an account or contact support. It should be read with our terms and conditions.

2. Data we collect

• Account details, such as your name, date of birth, email address and country.
• Verification information, such as identity documents, when required under our KYC and AML policy.
• Transaction data, including deposits, withdrawals and the payment method used.
• Gameplay and account activity on the Site.
• Technical data, such as device type, browser and IP address.
• Messages you send to support.

3. How we use your data

• To create and run your account and process payments.
• To verify your age and identity and to prevent fraud and money laundering.
• To provide customer support and respond to complaints.
• To support responsible gaming, including limits and exclusions.
• To keep the Site secure and to improve how it works.
• To meet legal and regulatory duties.

4. Cookies

The Site uses cookies and similar technologies. Some are needed to make the Site work, for example to keep you logged in. Others help us understand how the Site is used. You can control or delete cookies in your browser settings, but some features may not work properly if you block them.

5. Sharing your data

We do not sell your personal data. We may share it with payment providers, identity verification and security services, and technical service providers that help us run the Site, only as far as needed for those purposes. We may also disclose information where the law requires it or to authorities, to protect our rights, or to prevent crime. The Site is protected with SSL encryption in transit.

6. How long we keep data

We keep personal data for as long as your account is open and for a further period where we have a legal or regulatory reason to do so, for example anti-money-laundering record keeping. When data is no longer needed, we delete or anonymise it.

7. Your rights

Depending on the law that applies to you, you may ask to access the personal data we hold about you, correct it, delete it, restrict or object to certain use of it, or receive a copy. You can also withdraw marketing consent at any time. We may need to verify your identity before acting on a request, and we may keep data we are legally required to keep.

8. Contact and changes

For privacy questions or requests, email support@gambivaonline.co.uk or use the contacts page. We may update this policy; the latest update date is shown at the top.